Call Us: 01000264310

Office Address

10 A Hussein Wassef St, Al-Masaha, Dokki

Phone Number

01000264310

Email Address

info@itsgotravel.com

Frequently Asked Question

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frequently Ask Questions

Booking with GoTravel is simple and flexible. You can browse all our available packages directly on our website, where each trip includes full details such as accommodation, meals, transportation, and activities. Once you choose your preferred package, you can complete your booking online in just a few steps, or if you prefer, you can contact our support team through WhatsApp or phone and they will assist you step by step. After booking, you will receive a confirmation email or message with all details about your trip, payment information, and what is included in your package.

Yes, GoTravel specializes not only in multi-day vacations but also in short trips designed for quick getaways. We provide day-use packages in top resorts where you can enjoy the pool, beach, and Aqua Park facilities without staying overnight. We also organize one-day trips to famous attractions like Dream Park, desert safaris, and cultural tours. These trips are very popular for families, students, and groups of friends who want to enjoy a full day of fun at affordable prices without the need to plan a long holiday.

Our travel packages are designed to be as complete as possible, so you don’t have to worry about the details. Typically, packages include hotel accommodation (with options ranging from budget-friendly to luxury), meals (breakfast only, half-board, or all-inclusive depending on your choice), and transportation (bus, private car, or flights). In addition, many packages include activities such as snorkeling, boat trips, safaris, or entry tickets to Aqua Parks and attractions. Every package page clearly states what’s included and what can be added as extras so you know exactly what you are paying for.

Absolutely. GoTravel has special offers for groups, schools, universities, and companies. We understand that group travel needs more organization, so we provide full support from transportation and accommodation to team activities and customized itineraries. For corporate clients, we arrange team-building events, conferences by the sea, and leisure trips for employees. For schools and universities, we provide safe and enjoyable trips to destinations like Dream Park, Aqua Parks, and Red Sea resorts. Group packages often come with discounted rates and a dedicated tour leader to ensure everything runs smoothly.

Yes, customization is one of the main strengths of GoTravel. While we offer ready-made packages, many of our clients prefer to tailor their trips. You can upgrade your hotel, choose a private car instead of a shared bus, add extra excursions like boat trips or desert safaris, or extend the number of nights. Our team will work with you to adjust the package according to your preferences and budget, ensuring you get exactly the experience you want.

We provide several payment options to make the process as easy as possible. You can pay online through our secure payment gateway, by bank transfer, or in cash at our office. For selected packages, we also offer installment plans, which allow you to pay in parts before your trip date. All payment details are clearly provided during the booking process, and you will always receive an invoice or payment receipt for your records.

Most of our packages include transportation, but the type of transport depends on the package you select. For domestic tourism, many trips include private or shared buses departing from Cairo or other cities. Some packages also include flight tickets if you are traveling to destinations like Sharm El Sheikh or Hurghada. In addition, we can arrange private cars or transfers for families or small groups who prefer more flexibility. Full details about transportation are always shown in each package description so there are no surprises.

We understand that plans can change. GoTravel has a clear cancellation and refund policy to make things easier. If you need to cancel, you should contact us as early as possible. Depending on the package and how close it is to the travel date, you may receive a full or partial refund, or we can reschedule your trip to another date without extra charges. Hotel and airline policies may also apply, but our team will do their best to support you and minimize any costs.

Yes, we can arrange travel insurance for selected packages. Insurance can cover unexpected medical issues, accidents, or trip cancellations. While not always required for domestic tourism, many families and groups prefer to add it for peace of mind. Our team will explain the available options when you book and help you choose the coverage that best suits your needs.

Our customer support team is available 24/7 to assist you before, during, and after your trip. You can reach us by phone, WhatsApp, email, or through our website’s contact form. Whether you need help choosing a package, have a question about your booking, or need urgent assistance while traveling, our team is always ready to support you.

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